The global IT industry in 2024 experienced a year of significant transformation, driven by technological advancements and evolving market changes. Innovations in artificial intelligence, IoT, robotics, and cybersecurity have reshaped how businesses operate, innovate, and connect with their customers. However, this progress came with challenges, as the global economy experienced uncertainty and financial strain, leading to slower IT spending growth. Moreover, numerous geopolitical events have had a negative impact on many sectors of the economy, including IT.
Despite these constraints, the development of key technologies slowed somewhat but continued to demonstrate steady growth. Businesses have prioritized solutions that enhance operational efficiency, reduce costs, improve scalability, strengthen data security, and ensure competitiveness in an evolving market. This consistent focus on innovation highlights how technology helps organizations manage challenges and adapt to the changing global economy.
At ISD, we have actively responded to these industry shifts, trends and challenges, leveraging our technical expertise to serve as a trusted technology partner for our clients. In 2024, we set out with a clear goal: to make a greater impact on our clients. By refining our expertise, improving how we deliver our services, and strengthening partnerships, we worked to ensure that every project brought measurable results. Each step we took reflected our commitment to growth, collaboration, and delivering real value for our clients.
2024 – A Year of Regrouping, Resilience, and New Achievements at ISD
As we bid farewell to 2024, it’s time to reflect on a year marked by significant achievements, impactful projects, transformative partnerships, and resilience. For ISD, this year has been about pushing boundaries, deepening relationships, and reaffirming our commitment to delivering exceptional results.
Nurturing Deeper Client Relationships
This year, we set out a main objective: to strengthen our relationships with clients. It wasn’t just about delivering solutions—it was about going the extra mile to provide real business and technological value. By taking on more responsibilities and proactively mitigating risks, we simplified processes and made it easier for our clients to focus on their core priorities. Our expert knowledge, extensive experience, and tailored solutions ensured seamless software implementations, consistently delivering results that not only met but exceeded expectations. This effort was clearly reflected in our Net Promoter Score (NPS), which ended the year on a strong note, averaging 8 points.
To deepen these connections, we embraced a more personal approach, increasing on-site visits and offering much more than coding—we delivered technical excellence tailored to their unique challenges. By being physically present, we demonstrated our commitment to truly understanding and addressing their needs. These efforts not only solidified our relationships with existing clients but also opened doors to new opportunities for collaboration.
The trust we earned was shown in the recommendations we received. These endorsements played a significant role in helping us establish new partnerships, broadening our network and reinforcing the value of our client-first approach.
Forging New Collaborations
In 2024, ISD expanded its presence in the industrial automation sector by forging strategic collaborations with leading companies, including Picnic, FlowSort, Reintjes Systems, VDL, Krones, and PluriPharm.
We are honored by the trust these industry leaders have placed in ISD, reflecting their confidence in our ability to deliver value-driven outcomes. These collaborations represent not only a deep alignment in strategic goals but also a mutual dedication to addressing complex challenges with top-notch solutions.
These partnerships mark an assumed step forward for ISD as we continue to strengthen our role as a trusted partner in the industrial automation sector.
Responsibility Beyond Coding
We have remained committed to our core technologies, including Java, .NET, PLC, and front-end development, ensuring consistency in our technical expertise. At the same time, we actively sought opportunities to deepen our knowledge and refine our processes.
We went beyond delivering technical solutions to focus on adding value through responsibility and innovation. By focusing on technical delivery and project oversight, we worked closely with clients to improve efficiency and reduce risks. This approach helped us maintain our standards while enhancing our ability to manage complex projects.
Strengthening Strategic Partnership: Inther Group
2024 brought its challenges, but it also reaffirmed the strength of our partnerships, particularly with Inther Group. In the face of a global economic crisis, our shared dedication to technological excellence, quality, and innovation enabled us to overcome obstacles and continue delivering results.
We want to extend our appreciation to Inther Group for over a decade and a half of collaboration built on trust, mutual growth, and shared success. This dynamic collaboration has set the stage for even greater success for the next years ahead.
Achieving Excellence: ISO 27001 Certification
In 2024, we reached a significant milestone by earning ISO 27001 certification, marking a new chapter in our commitment to information security. While we have always prioritized the protection of sensitive data, this globally recognized standard takes our security practices to the next level, aligning them with the highest international benchmarks.
This certification reflects our growth as a company and our dedication to continuously improving the way we safeguard valuable assets and minimize risks for our clients. It’s not just about compliance, it’s about reinforcing trust, resilience, and ensuring operational continuity for the businesses we support. Achieving ISO 27001 has strengthened our commitment to secure, reliable services, building trust and confidence in our partnerships.
Insights from European Tenders
This year, we embarked on a new journey by participating in European tenders, marking a significant step toward identifying and pursuing new project opportunities across different sectors. While we are still in the process of finding our initial project, these engagements have already opened channels for meaningful communication with potential partners and provided valuable insights to enhance our services and diversify our portfolio.
Making an Impact at Industry Events
This year, ISD deepened its connection with the global industrial community by actively participating in impactful events such as LogiMat, Hannover Messe, Logistic Summit, Empack Ghent, METAVAK in Gorinchem, Parcel & Post event in Amsterdam, and ICT & Logistiek in Utrecht.
These gatherings provided a unique opportunity to stay at the forefront of industry trends, engage with top innovations, and understand the evolving demands shaping the industrial sector. Our presence at these events reflects our dedication to understanding market trends and fostering continuous learning and innovation.
Additionally, we played a key role in fostering international collaboration by participating in the Moldova-Netherlands Economic Forum, which aimed to strengthen economic ties and explore opportunities for innovation and partnerships between the two countries. This event provided opportunities to establish connections with potential collaborators in the Dutch market, further integrating Moldovan businesses into the global economy.
We also supported MoldovaDevConf, the largest development-focused event in Moldova, with the goal of contributing to the growth and evolution of the local tech community. By engaging with developers, industry leaders, and innovators, ISD reinforced its commitment to nurturing talent, sharing knowledge, and driving technological advancement within Moldova’s rapidly growing IT sector.
Our Vision for the Next Three Years
As ISD moves into the future, our priorities for the next three years are clear: Responsibility, Growth, and Specialization. These pillars will guide our journey, ensuring that we not only continue to deliver exceptional value but also refine our expertise and expand our impact.
Responsibility is the foundation of every relationship we build. By taking greater accountability in our partnerships, we aim to make our clients’ journeys smoother and more efficient. It’s about more than just delivering on promises—it’s about anticipating needs, taking more risks, and consistently exceeding expectations to build trust and long-term value.
Growth drives our ambition to scale new heights. Whether it’s expanding our operations, forging new partnerships, or embracing innovation, we are determined to reach new markets and empower industries with transformative solutions. Growth, for us, is not just about numbers—it’s about creating opportunities that inspire progress and drive success.
Specialization ensures we remain leaders in what we do best while actively exploring new opportunities for growth and innovation. By focusing on our core technological strengths, we will deepen our expertise in specific areas, staying ahead of industry advancements. It’s a commitment to consistently stay ahead, providing solutions that are both innovative and transformative.
Looking Forward
As we close the chapter on 2024, we carry with us the successes, lessons, and partnerships that have defined this extraordinary year. We are committed to further innovation, deeper collaboration, and delivering value to our clients and partners. With confidence and determination, we look forward to a brighter and even more successful 2025.